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Terms and Conditions

CONFIRMATION OF ORDERS

As we are a small team, please note that we can only confirm your order, if:

  • - our orders are not already full for that day
  • - you order at least three (3) days in advance
  • - full payment (including delivery fees) has been received

PLEASE NOTE: We will make the cakes according to your order details, i.e. date, time, flavour. Please check through your order details upon making the order and when receiving the order summary from us. If there are inaccuracies, please inform us immediately (at least two (2) days in advance). We will not be able to make changes otherwise.


Thank you for understanding!



DELIVERY POLICY

Please note that delivery is available (Tuesdays to Saturdays only; between specific hours) but delivery fees apply.


Ugly Cake Shop is a small operation that relies on external delivery services, we charge delivery at cost price to us. We apologise that we are unable to lower the cost of delivery, until we have our own vehicles.


Please ensure that someone is available at the delivery address during the entire duration of your chosen time slot to collect your order. The courier will wait at your delivery address for a maximum of 10 minutes and attempt to contact you (or your recipient) during that time. Please understand that cakes are perishable and require refrigeration; therefore, the courier is unable to bring the cake on the road for hours while trying to redeliver. Re-delivery, if needed, will be charged at an additional fee that is equivalent to the original delivery fee.



CANCELLATION OF ORDERS

To keep costs low, Ugly Cake Shop is a tiny operation with only one full-time cake decorator at the moment. In the event that we are unable to fulfill your order due to unforeseen circumstances (such as the cake decorator falling ill), we will offer you a simpler cake design, refund any excess / full payment (if the order is cancelled) and may refer you to another bakery. We greatly appreciate your understanding.


Please note that once your order has been confirmed, you can only cancel your order by calling us, at least three days before the delivery or collection date. Event and wedding orders need to be cancelled at least two weeks in advance.



REFUND POLICY

As we deal with perishable goods, we do not accept returns. If you have any concerns about the products you received from Ugly Cake Shop, please take a photograph of the products and contact us by phone at the time that you receive them. If the product has obvious physical defects that differ greatly from the pictures on our website, we will explore either giving you replacement cakes or refunding your payment.



Disclaimer: Please note that we reserve the right to change the look of the frosting without prior notice; the taste and quality of the frosting will remain the same.



YOUR PERSONAL DATA

We collect your contact information, for the sole purpose of contacting you about your order and (if you allow us to) keep you updated about our latest happenings via an email newsletter. Your information will be kept private.


ALLERGY INFORMATION

Please inform us of any food allergies you have, before ordering from us. If you have a severe nut, dairy, gluten or egg allergy, we recommend that you order from a nut-free, dairy-free, egg-free or gluten-free kitchen. Some of our cakes may not contain these allergens but they are baked in the same kitchen and there may be trace amounts.


CAKE DECORATION

The colour and decorative detail of the cakes may vary slightly from the photographs.



STORAGE OF CAKES

All baked goods are best stored in the fridge and eaten within three days, unless otherwise stated on the packaging. We are not responsible for food poisoning that result from inappropriate or extensive storage of cakes.


  

COPYRIGHT

The rights to all text and pictures on this website belong solely and indefinitely to Ugly Cake Shop LLP. No reproduction or distribution is allowed without explicit permission from Ugly Cake Shop LLP.